Harvard Business Review: Turn Departing Employees Into Loyal Alumni

by Alumni Content    |    Last Edited: 16th November 2021

EnterpriseAlumni invites you to join this 1hr webinar with panelist Erin Makarius, PhD, Associate Professor at the College of Business at The University Of Akron and, Alison Dachner, PhD, Associate Professor at The Boler College of Business at John Carroll University.

Erin and Alison will discuss their recent in depth research and analysis published in Harvard Business Review, on an organizations off-boarding process and the exponential impact of keeping Alumni connected to the organization.

Including analysis of organizations including McKinsey & Company, Amazon, McDonalds, Apple, Hubspot, Microsoft, Deloitte, BCG, P&G, NFL, Chevron, Booz Allen Hamilton and more. The authors will dig into how they researched the problem, the opportunity and the recommendations:

The Problem: Organizations devote a great deal of attention to onboarding—but very little to off-boarding. That’s shortsighted given the growing churn in the workforce today.

The Opportunity: A well-managed off-boarding process can turn employees into loyal alumni who become customers, suppliers, boomerang employees, mentors to current workers, and ambassadors for the firm.

The Recommendations: Companies should prepare for employees’ departures well in advance, recognize people’s contributions when they leave, conduct thoughtful exit interviews, provide support for the transition (tailoring it to individuals’ needs), and create formal programs to keep alumni connected to the organization.

The lack of attention to the exit process is a mistake. Average job tenure in the United States has shrunk to about 4.1 years, and employee turnover is on the rise. It’s time for organizations to think more carefully about off-boarding. They should approach it not only as an increasingly necessary part of talent management but as an opportunity to create long-term value.”


Alison Dachner, Associate Professor @John Carroll University
Erin Makarius, Associate Professor @College Of Business at The University Of Akron

March 29th: Local Times :
Los Angeles: 8:00am
New York: 11:00am
London: 4:00pm
Frankfurt: 5:00pm
Cape Town: 6:00pm

This webinar is part of the EnterpriseAlumni Leadership Webinar Series that invites corporate alumni leaders and community thought leaders globally to come together to discuss strategy and value building for organizations engaging their Alumni communities.