Restaurant chains starting their Alumni journey or ready to refresh their existing Alumni Network have a fundamental challenge in engaging a diverse Alumni population including those that “no called, no-showed”. Every employee when they leave the company has to be set on a path to be converted into a loyal customer and whatever the circumstances cannot maintain a negative sentiment towards your organization.
From birthday offers to reunions to an Alumni day – the role of an Alumni program for the restaurant industry is more than just recruitment, it’s about the impact to the bottom line.
The famous line that the person in the hospitality industry making the most money is the one selling the “Help Wanted” signs! By showing your employees that you are a partner with them for their entire career drives new recruits, increases the referral volume and extends the average tenure especially for the service worker.
The average annual turnover rate in hospitality is now 155% leveraging those former employees is critical to ensure a stream of new candidates willing to start their career with your organization.