The EA Team came onsite and helped us craft and execute a strategy to engage our former associates and convert them into loyal customers and brand advocates. Innovative team rethinking community engagement.
Alumni Services
An Alumni Service (BPO) is for customers who want the value and benefits of a thriving Alumni Network without the headcount.
For many customers embarking on their Alumni journey but do not have the headcount to manage, engage, nurture and grow the community, EnterpriseAlumni provides a simple Alumni Service to enable our customers to succeed from day one. Many customers choose this strategy when first launching the program and until certain goals have been met that quantify the value of internal headcount.
Alumni BPO
Manage Program: Support
A named account manager to handle day to day administration tasks with running your Alumni Network, removing the need for your organization to “log in” to the administration console and instead focus on the ideation and extracting value from the community.
With 5 different generations using your Alumni Platform, this program enables our organization to manage and direct all support and user approvals. In addition, all content or campaigns can be emailed to your dedicated account manager to process and publish into your platform as well as any social outreach and programming execution.
For example: A constant source of support tickets occurs around tax season with Alumni asking for copies of their W2 (as they moved) or for retirees looking to change their address for their pension statements.
Grow Program: Ideate
A team of best practice leaders to handle all the functions of “Manage” but more importantly to ideate and deliver programming to drive content, engagement and value between the Alumni and the Company. Strategic, creative and Intelligent programming that delivers on your organizations business objectives.
Your dedicated team will ideate a number of opportunities and campaigns for content and engagement for you to choose what resonates and best aligns to your business objectives, and the team will then execute on your behalf.
For example: Reach out to all Alumni who now work at rapidly growing startups to create a new content stream called Alumni@Startups – A series of interviews, videos, and content highlighting how your ex-employees are trying to change the world.
| Manage | Grow | |
|---|---|---|
| Weekly Cadence Call | ||
| End User Support Resolution | ||
| Site Management | ||
| Quarterly Reporting | ||
| Site Configuration | ||
| Dedicated Account Manager | ||
| User Approval / Validation | ||
| Site/Content Moderation | ||
| User Administration | ||
| Email In: Content, Events & Groups | ||
| Full Design Services | ||
| Automated (Hand Written) Birthday | ||
| Community Engagement Programming | ||
| Social Media Programming | ||
| Alumni Growth Programming | ||
| Content Creation/Curation | ||
| Email Engagement Design/Execution | ||
| Best Practice Execution | ||
| A/B & Segment Testing | ||
Customer First
Great Partnership
EnterpriseAlumni was fantastic in thinking about how we can engage our former practice leaders to drive business development and better showcase our firm’s offerings and unique thought leadership.
They like happy customers!
Great experience with their customer success team! Always willing to help! They are always asking questions for processes and things I wouldn’t think of doing for our alumni. They made the process of signing to going live with the platform very easy and customer-centric.
Strong Enterprise Tool
Great integrations into our existing HR, CRM and other tools so we could leverage alumni data for both recruitment and sales efforts.
Absolutely Brilliant
The EnterpriseAlumni team migrated our 50,000 users from our old site to their new platform and handled everything, their team thought about every step, had support people at the ready and made managing our complex setup with chapters and leaders and groups
Awesome Team
From first meeting they showed commitment to listening to us and our challenges, the implementation was painless and they are incredibly hands-on post go-live. Really great customer community.
Fun & Clever Team
The design thinking sessions the team did to really help us build our use case and strategy for engaging our Alumni community. James and his team made us think outside just the scope of HR and also provided us continued support and onsite visits after go live.
Valuable Customer Community
The customer community is great with people sharing best practices, opinions and helping new customers start their journey.
