Alumni Services

An Alumni Service (BPO) is for customers who want the value and benefits of a thriving Alumni Network without the headcount.

For many customers embarking on their Alumni journey but do not have the headcount to manage, engage, nurture and grow the community, EnterpriseAlumni provides a simple Alumni Service to enable our customers to succeed from day one. Many customers choose this strategy when first launching the program and until certain goals have been met that quantify the value of internal headcount.

Alumni BPO

Manage Program: Support

A named account manager to handle day to day administration tasks with running your Alumni Network, removing the need for your organization to “log in” to the administration console and instead focus on the ideation and extracting value from the community.

With 5 different generations using your Alumni Platform, this program enables our organization to manage and direct all support and user approvals. In addition, all content or campaigns can be emailed to your dedicated account manager to process and publish into your platform as well as any social outreach and programming execution.

For example: A constant source of support tickets occurs around tax season with Alumni asking for copies of their W2 (as they moved) or for retirees looking to change their address for their pension statements.

Grow Program: Ideate

A team of best practice leaders to handle all the functions of “Manage” but more importantly to ideate and deliver programming to drive content, engagement and value between the Alumni and the Company. Strategic, creative and Intelligent programming that delivers on your organizations business objectives.

Your dedicated team will ideate a number of opportunities and campaigns for content and engagement for you to choose what resonates and best aligns to your business objectives, and the team will then execute on your behalf.

For example: Reach out to all Alumni who now work at rapidly growing startups to create a new content stream called Alumni@Startups – A series of interviews, videos, and content highlighting how your ex-employees are trying to change the world.

Manage Grow
Weekly Cadence Call
End User Support Resolution
Site Management
Quarterly Reporting
Site Configuration
Dedicated Account Manager
User Approval / Validation
Site/Content Moderation
User Administration
Email In: Content, Events & Groups
Full Design Services
Automated (Hand Written) Birthday
Community Engagement Programming
Social Media Programming
Alumni Growth Programming
Content Creation/Curation
Email Engagement Design/Execution
Best Practice Execution
A/B & Segment Testing